If you have any questions about an order you have placed or would like to place please contact me at daki@woolandtheforest.com

PAYMENTS
All payments are processed by Stripe secure payment, just enter your credit or debit card details, or PayPal, and the payment will be processed like any other terminal.
 
DELIVERY
Made to order- between when the order is made and when you receive your item can vary, however we endeavour to dispatch your order within 5 – 10 days. Your item will be sent by the following methods:

United States: Flat Rate per order. 2-3 days. Sent by USPS, which is a trackable service. When your order has been dispatched you will receive an email with the tracking number.

Rest of the World: Flat Rate per order 7-10 days. Sent by USPS, which is a trackable service. When your order has been dispatched you will receive an email with the tracking number.

If your order is to be delivered outside the United States, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. “Wool and the Forest” is not responsible for any customs or duty charges. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to minus all costs incurred.

RETURNS AND REFUNDS
We are very sorry if you are not happy with your order. It may be returned for a full refund within 14 days of receipt providing the item is returned in an unworn and perfect condition without any smells of perfume, smoke, cooking or pets.
Refunds on postage, unfortunately, cannot be made.
Your refund will be made via Stripe or PayPal, whichever you prefer.
For any returns, please contact me at daki@woolandtheforest.com

EXCHANGES
If you would like to exchange your purchase for a different item please contact me at daki@woolandtheforest.com
A bill will be sent to the customer for postage to be paid before the replaced item can be dispatched.
For any exchanges, please send me an email at daki@woolandtheforest.com
When sending an item back for a return or exchange it should be posted with full insurance and using a Tracked or ‘Signed For’ or ‘Special Delivery’ service as we cannot be responsible for any returns lost or delayed in the post.

ADDRESS FOR EXCHANGES AND RETURNS.
Daki de Alwis,

1275 Highway 20
Port Townsend 98368
Washington
U.S.A.

MAILING LIST
We will never pass on your details to any 3rd party, on occasion you may receive a newsletter to notify you of special offers and giveaways.
 
By ordering any of our products from the website you agree to the above terms and conditions.